General troubleshooting and support questions can be answered via our FAQ below. If you don’t find what you’re looking for, please get in touch with Grotty via the contact form at the bottom of the page.
If you’re interested in applying for a job at Tabletop Tactics, please visit our Careers Page to apply.
Mobile App Questions
Please Note: Casting is not available for Freeview content.
The iOS app supports both Google Cast (Chromecast and Android TV devices) and Airplay.
To cast a video, make sure your device and the cast receiver are on the same WiFi network. Once the app can see your device, the cast button will appear at the top of the show.
The app will request permission to access your Local Network the first time you cast. If you have previously denied this, you must re-enable it by going to iOS Settings -> Tabletop Tactics and enable Local Network. Without this permission, the app cannot find your local Cast devices.
To send the video to your Airplay device, begin playing the content then tap the icon in the bottom left to select your output device. Tapping on one of the Available Airplay devices will begin playback.
The first 10 Comments made by new accounts will need to be approved by a moderator before they can appear in the app. Once accounts have been approved, comments will begin to appear automatically. Most comments are approved within 24 hours.
Downloads are only available for On Demand content and the button will therefore not appear for Freeview shows.
The download button will present a list of options in size order for you to download. The larger the size, the higher the download quality but may take longer to download depending on your available network speed.
Once the download has completed, the player will automatically use the downloaded version.
The search bar will appear at the top of the Shows view by dragging down the list of shows.
The search functionality is available by tapping the search icon in the top right corner of the Home tab.
You can search for things like:
- “Necrons” – shows that feature Necrons
- “Chef” – shows that feature Chef
- “Intercessors” – shows that feature Intercessors in the roster
For customer support issues such as password resets or refunds, please reference your account or purchase. For anything else, feel free to drop Grotty a line using the form below.
For any other enquiries feel free to contact us via email: firstname.lastname@example.org